What is Artesano Copper Sinks Return, Exchange & Cancellation Policy?Product can be returned within 30 days of the receipt date, no questions asked.
Before you return your product you must contact us via email first so we can provide you with a Return Authorization (RA) number. Product returned for any reason other than damage, defect or shipping error is subject to a 15% restocking fee.
For exchanges all associated shipping costs (return and reship) are to be paid by the buyer. Free shipping only applies to new orders.
Items must be in the original packaging and original condition. Used, damaged during installation, clearance and custom made items can't be returned or exchanged.
No returns or exchanges will be authorized after 30 days from the purchase date.
Please inspect your items immediately upon receipt, if there is evidence of damage during shipping please refuse delivery and notify us immediately.
Damaged products must be reported via e-mail within 48 hours of receipt and all original packaging material must be saved so you can use it when returning an item.
If you received a damaged or incorrect item, or if you believe that part of your order is missing, please contact us immediately. We will be happy to replace any damaged items, but please contact us within 48 hours of receipt. We will make the proper arrangements for a replacement, assuming a comparable replacement is available. You may also need to send photos via email to assess the damage so we can process the claim.
Drains ordered without a sink are subject to a $20.00 surcharge. Please try to order a matching drain at the same time (same order) when ordering your sink.
Cancelled orders after payment has been processed (via Credit Card, Debit Card, Pay Pal, Google Check out, etc.) are subject to a 3.5% processing fee. This is the fee we get charged by our merchant services bank.
What is Artesano Copper Sinks Limited Warranty?All of our products come with a warranty for defects in workmanship and/or materials for all of our products.
Due to the intrinsic nature of our handcrafted product and artisan process variations in dimensions, color, texture, hue, hammering uniformity and finishes are expected and not considered defects.
Artesano Design offers no warranty with respect to the finishes on the products, as the finishes naturally change over time. Be aware that leaving acidic foods, chemicals, cleaning products, etc. can remove the finish. Please refer to the care and maintenance of our copper sinks in the Copper Products section.
Under no circumstance will Artesano Design be held responsible for any damage as a result during or after installation of the product. We will not be responsible for any labor or installation charges, or any other expenses associated with defective product. Artesano Design's only responsibility is the replacement, exchange, or repair of defective product.
The tolerance of our sinks is +/-0.5" and for our bathtubs it is +/-1.0".